Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Bookings & Support
How to book a tour on the site ?
Visit the homepage of the website and enter the activity you are looking for in the search bar.After choosing the activity that you plan to take up you will have to fill a “Send Enquiry” form which will provide us with the information we need to call you back. You may expect a call back within 48 hours.
In some cases you can directly book the tours online and pay online in which case the voucher will be sent to you on mail.
How to connect over the phone/Email for query/support?
For on ground support you can reach us at +919368278407 directly on call/whatsapp or mail at info@agratourandguide.com
I have custom requirements, what do I do?
If you have a new booking enquiry or a sales enquiry where you need to know more about a tour or a package, Please fill the necessary details on “Contact us” page or call/whatsapp at +919368278407
I need a GST Invoice for my Trip
If you need a GST Invoice for your trip, Please fill the required information in contact us form & we will send your the GST Invoice within next 48 hours after you fill the form.
I want to reschedule my trip.
In order to reschedule the trip kindly inform us by filling the form on contact us page before 24 hours of trip starting time.
or you can simply call/whatsapp us at +919368278406
I booked online and have not received confirmation email voucher or any other details.
Thanks for being patient!
Sometimes confirmation mail also goes into your spam folder, so please check it once. Maximum turnaround time for booking confirmation is 24 hrs. If you don’t receive it in the given time, please fill the form on contact us page and mention your name and contact number. Our customer care representatives will get in touch with you on priority.
I just booked a tour but it’s not showing under my booking section on my profile.
It seems like your booking is pending for confirmation.
When you booked with us we book the driver, guide and cab for your tour. usually booking confirms within 24 hours. Once driver, cab and guide confirms it will automatically reflect in your my booking section.
Can I club coupon codes together?
No, It is impossible to club coupon codes together to avail both the discounts at once.
If you need to swap an item
Cancellations & Returns
What are the cancellation policies ?
All tours are eligible for cancellations before 24 hours of tour start with 100% refund, After 24 hours no refund will be appreciable.
Cancellation is bases upon cancellation policies of the product that you have booked. We request you to please review the cancellation polices. After reviewing the policies if you want to cancel your booking, we request you to fill the form on contact us page or call/Whatsapp at +919368278407.
How much time does the process of refund take ?
Depending on booking policies mentioned on the booking page your refund will be initiated within 24 hours, the amount will be credited to the same account through which you had paid, It generally takes anywhere between 7-10 business days. This is the standard time frame required by banks and the payment gateway to facilitate the transaction. We appreciate your patience and look forward to serve you.
What are the different modes of payment?
You may use UPI, wallets, Credit cards/Debit cards and Internet Banking.
Also Cash on Arrival
What should I do when payment fails but amount deducted from my account?
Payment usually fails when your bank declines a transaction and same will reflect in your account according to the bank’s policies. If as per your bank transaction the payment is successful and you have received a mail stating payment failure then in this scenario kindly fill the form in contact us page.
I want to reschedule my booking to a different date ?
Sure, We would love to assist you rescheduling your booking to a future date. You can call/whatsapp us at +919368278407 so that we can help you rescheduling your booking.