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Customer Help

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Bookings & Support

Visit the homepage of the website and enter the activity you are looking for in the search bar.After choosing the activity that you plan to take up you will have to fill a “Send Enquiry” form which will provide us with the information we need to call you back. You may expect a call back within 48 hours.

In some cases you can directly book the tours online and pay online in which case the voucher will be sent to you on mail.

For on ground support you can reach us at +919368278407 directly on call/whatsapp or mail at info@agratourandguide.com

In order to reschedule the trip kindly inform us by filling the form on contact us page before 24 hours of trip starting time.

or you can simply call/whatsapp us  at +919368278406

Thanks for being patient!

Sometimes confirmation mail also goes into your spam folder, so please check it once. Maximum turnaround time for booking confirmation is 24 hrs. If you don’t receive it in the given time, please fill the form on contact us page and mention your name and contact number. Our customer care representatives will get in touch with you on priority.

It seems like your booking is pending for confirmation.

When you booked with us we book the driver, guide and cab for your tour. usually booking confirms within 24 hours. Once driver, cab and guide confirms it will automatically reflect in your my booking section.

No, It is impossible to club coupon codes together to avail both the discounts at once.

If you need to swap an item

Cancellations & Returns

All tours are eligible for cancellations before 24 hours of tour start with 100% refund, After 24 hours no refund will be appreciable.

Cancellation is bases upon cancellation policies of the product that you have booked. We request you to please review the cancellation polices. After reviewing the policies if you want to cancel your booking, we request you to fill the form on contact us page or call/Whatsapp at +919368278407.

Depending on booking policies mentioned on the booking page your refund will be initiated within 24 hours, the amount will be credited to the same account through which you had paid, It generally takes anywhere between 7-10 business days. This is the standard time frame required by banks and the payment gateway to facilitate the transaction. We appreciate your patience and look forward to serve you. 

You may use UPI, wallets, Credit cards/Debit cards and Internet Banking.

Also Cash on Arrival

Payment usually fails when your bank declines a transaction and same will reflect in your account according to the bank’s policies. If as per your bank transaction the payment is successful and you have received a mail stating payment failure then in this scenario kindly fill the form in contact us page.

Sure, We would love to assist you rescheduling your booking to a future date. You can call/whatsapp us at +919368278407 so that we can help you rescheduling your booking.